WCG DoTP APP 2023/2024

PERFORMANCE AND EXPENDITURE TRENDS

T he Programme’s budget shows an increase of 11.98 per cent from 2022/23 to 2023/24. The increase is due to the funding of Cyber Security and Infrastructure refresh, and Broadband.

DIAGRAM 17: Ce-I Strategic Cost Optimisation Project

In order to manage the consistent increase in operational costs in servicing client departments, the Ce-I requires departments to pay for any new services requirements that are not covered in the baseline. These services include, amongst others, new users, new solutions to be developed, new VOIP installations, additional business analysis services, new cloud services workloads and new ICT infrastructure requirements.

7.4.7.

Key risks

The Centre for e-Innovation is exposed to the following risks:

TABLE 20: Programme 4 key risks

OUTCOME

KEY RISK

MITIGATION

Digitally empowered citizens

Increasing citizen expectations

Engage citizens and stakeholders on the Digital Transformation Plan to understand their needs

Optimised and integrated citizen centric services (Strategically, this outcome can be incorporated into digitally empowered citizens)

Departments continuing with implementing technologies in a silo fashion

Implementing the WCG Digital Transformation Plan

Threat of new technologies

Strong focus on research and development and keeping abreast of new technologies

Connected Government and Sound ICT Governance

Declining budget in the face of increasing demand

Implement cost containment measures and exploring alternative technologies and standards. Departments to fund departmental specific requirements Cloud migration and refresh of most vulnerable technologies

Ageing infrastructure

Increasing cyber-security risks as the volumes of data stored in the cloud increase

Continuous strengthening of our Cyber-security capacity ad capabilities

The general fear of failure amongst employees that led to a cautious approach to innovation

Establishing a culture of innovation throughout the organisation and creating sandbox environments where employees are free to test and fail

Digitally empowered employees

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DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024