WCG DoTP APP 2023/2024

7.4.2.

Sub-programme purpose

The programme provides for the following functions to be delivered:

Sub-programme 4.2: Strategic ICT Services: To render strategic ICT services to the WCG, focusing on planning and development, the coordination of the Corporate Governance of ICTs as well as the Digital Government agenda which includes enhancing the citizen’s experience plat forms. Sub-programme 4.3: GITO Management Services: To provide transversal ICT services to the WCG, which includes the management of the IT service desk as well as IT service management to the Ce-I client departments. This Sub-programme is also responsible for the distributed computing environment and department-specific IT solutions and systems. Sub-programme 4.4: Connected Government and Infrastructure Services: To provide connectivity to WCG sites through the Broadband initiative; provide free internet connectivity to citizens through Public WiFi Hotspots and managing the WCG’s transversal ICT infrastructure. Sub-programme 4.5: Transversal Applications Services: To provide transversal applications development services which include WCG Mobile Applications Platforms.

7.4.3.

Programme outcomes, outputs, performance indicators and targets

TABLE 17: Programme 4 outcomes, outputs, performance indicators and targets

ANNUAL TARGETS

OUTPUT INDICATORS

AUDITED/ACTUAL PERFORMANCE

ESTIMATED PERFORMANCE

OUTCOME

OUTPUTS

MTEF PERIOD

2019/20

2020/21

2021/22

2022/23

2023/24

2024/25

2025/26

Enabled citizen-centric culture

Frontline service delivery improvement reports

4.1.1 Number of frontline service delivery improvement reports per programme per annum 4.2.1 Number of WCG digital channels through which citizens actively engage government

New indicator

New indicator

New indicator

4

4

4

4

Digitally empowered citizens

Provide digital channels through which citizens have easy access to information and services Provide public ICT access facilities where citizens have free access to ICT facilities and skills development opportunities

14

13

14

15

15

15

15

4.2.2 Total number of WCG eCentres managed

75

75

75

73

80

85

90

84

DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024