WCG DoTP APP 2023/2024

7.4.

PROGRAMME 4: CENTRE FOR e-INNOVATION

7.4.1.

Programme purpose

The overall purpose of the Programme is to enable service excellence to the people of the Western Cape through Information and Communication Technologies. The e- Innovation Branch, through the WCG’s Digital Transformation Plan (DTP), will drive the integration, optimisation and transformation of the WCG Service Delivery ecosystem. The DTP encompasses the Technology and Information capacities of the WCG’s Inst itutional Review Programme, which together with transforming the People, Processes and Funds Capacities, aim to optimise the WCG’s service delivery ecosystem.

DIAGRAM 14: Optimising the WCG service delivery ecosystem through the Digital Transformation Plan

The branch is structured into four Chief Directorates that have distinct focus areas namely transversal applications development; ICT Operations and service management; strategy, planning & ICT Governance as well as Broadband and ICT infrastructure. These units work in an integrated manner and, through strong collaboration with client departments and other spheres of government, pursue the achievement of the Digital Transformation Plan deliverables. The branch services a user base of 28 000 employees at more than 2 000 sites distributed across the province which include corporate sites, schools, hospitals, museums and libraries. In order to achieve the goals and objectives of the Digital Transformation Plan, the branch will have to maintain and enhance an enabling environment for innovation. This includes enhancing the WCG broadband network, strengthening our information security posture, refreshing ageing infrastructure, strengthening the cloud ecosystem, expanding citizens’ access to internet, creating platforms for rapid applications development, enhancing citizens’ digital communications platforms and maintaining the internal messaging, communications and collaboration environments.

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DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024