WCG DoTP APP 2023/2024

Sub-programme 3.4: People Management Practices: To provide effective, efficient and professional people management practices through strategic business partnerships and transactional excellence.

7.3.3.

Programme outcomes, outputs, performance indicators and targets

TABLE 13: Programme 3 outcomes, outputs, performance indicators and targets

ANNUAL TARGETS

OUTPUT INDICATORS

ESTIMATED PERFORMANCE

OUTCOME

OUTPUTS

AUDITED/ACTUAL PERFORMANCE

MTEF PERIOD

2019/20

2020/21

2021/22

2022/23

2023/24

2024/25

2025/26

Enabled citizen centric culture

Frontline service delivery improveme nt reports

3.1.1 Number of frontline service delivery improvement reports per programme per annum 3.2.1 Percentage of the annual Citizen centric culture programme implemented 3.2.2 Percentage completion of departmental organisation optimisation project plans 3.2.3 Number of progress reports towards the WCG’s participation in an employee engagement survey 3.3.1 Number of transversal learning programmes offered 3.3.2 Number of learning programmes assessed for

New indicator

New indicator

New indicator

4

4

4

4

Enabled Citizen- Centric Culture

Citizen centric culture experience

New indicator

100% Numera tor: 12 Denomi nator: 12

93.75% Numera tor:15 Denomin ator: 16

100%

100%

100%

100%

Optimised WCG

New indicator

New indicator

100% Numera tor: 27 Denomi nator: 27

100%

100%

100%

100%

Business Architec ture

Enabled Citizen- Centric Culture

WCG participate in an employee engage ment measuring instrument

New Indicator

New Indicator

New Indicator

4 Progress reports

4

4

4

Improved People Manage ment Maturity

Providing transversal

60

57

150

100

100

100

100

learning program mes

Assessment of learning for training impact program mes

8

10

10

10

10

10

10

training impact

74

DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024