WCG DoTP APP 2023/2024

7.3.

PROGRAMME 3: PEOPLE MANAGEMENT

7.3.1.

Programme purpose

The purpose of the programme is to render a transversal people management service, consisting of organisation development, training and development and people practices. As people management professionals, the focus of all practices should be geared towards ensuring a positive employee experience (EX) considering how employees see, hear, believe and feel about all aspects of their employment. Employee and Citizen experience are inextricably linked: Good Employee Experience (EX) consistently leads to good Citizen Experience (CX) and vice versa. A positive Employee Experience (EX) will lead to the following improvement in the WCG:

DIAGRAM 11: Key reasons for investing in Employee Experience.

7.3.2.

Sub-programme purpose

The Programme provides for the following functions to be delivered.

Sub-programme 3.1: Programme support: To provide administrative support to the management of this programme. Sub-programme 3.2: Organisation Development: To coordinate the development of the required level of organisational capacity to enhance citizen-centric delivery. CD OD facilitates this by specifically defining and developing the people and work organisation capacities across the WCG. This relates to competency definition and development, organisational design (process and structure) optimisation, enabling a citizen-centric culture, employee wellness and building transversal change navigation capability. Sub-programme 3.3: People Training and Empowerment: To provide relevant and responsive skills training and development.

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DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024