WCG DoTP APP 2023/2024

and establishing a youth advisory group. Resource mobilisation through fundraising and partnerships will also be key in the innovation space going forward.

Premier Winde and the Director-General, Dr H Malila, participated in a reflection on the mapping of findings with the Innovation Champions during December 2022.

Problem Driven Iterative Adaptation (PDIA) will continue to be implemented to break down silos in government and solve societal problems more effectively. The approach facilitates a collaborative approach to problem-solving between departments and spheres of government by establishing teams that focus on a specific complex problem. There are currently six PDIA teams working in areas ranging from commuter mobility to local economic development. The longer-term intention is for both PDIA and CCE to form part of a suite of problem-solving methodologies that are institutionalised in WCG. Within the Priority Programmes unit, the Community Capacity Enhancement (CCE) training will continue to provide officials with the tools to promote a citizen-centric approach to service delivery. The course is anchored at the Provincial Training Institute but will increasingly provide support to the safety-focused Area-based Teams throughout the province. The programme will also continue to play a guiding, directing, and enabling role in facilitating integrated involvement in mega and strategic events of provincial importance. These actions will align with the achievement of the WCG priorities and streamline the interface between the public and event sectors. This will ensure event delivery is inclusive and citizen-centric. The Western Cape Government Human Rights Approach Framework prioritises women, people with disabilities, older persons, youth and children to be taken into account in all our Provincial policies, strategies, budgets and practices. As such, the department will continue to enable, guide and lead WCG departmental processes of implementing and inculcating a human rights-based culture for the coming financial year. The Department of the Premier has a mandate of providing oversight of service delivery in the province. The department has, over the years, partnered with national and local government in monitoring and engaging on service delivery improvements for citizen impact. This department will continue to conduct frontline service delivery engagements in partnership with provincial and other stakeholders during the 2023/24 financial year. In line with the data governance policy initiative, since 2019/20, the PDO will continuously improve its business and operating model in line with local context, industry trends and global imperatives.

67

DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024