WCG DoTP APP 2023/2024

The strategic trajectory of the Department remains intact - our focus will be on consolidating the gains made with innovation, culture and governance and scaling these up for greater impact on citizens through focused interventions. Innovation, culture and governance not only underpin the Provincial Strategic Plan (PSP) and Provincial Strategic Implementation Plan (PSIP), but also enable the delivery on the strategic priorities of Growth for Jobs, Safety, Dignity and Wellbeing. Data and information communication technology run as key enablers across the provincial strategic priorities. Some of the key focus areas will be to expand citizens’ access to services and information, capacity development, improved communication, greater connectivity, bringing together data in a single platform and enhanced decision-making. A key focus area in support of Innovation, Culture and Governance is realising Broadband 2.0 in the Western Cape. Broadband 2.0 will build on the gains made with Broadband 1.0 and is set to contribute to the successful implementation of the Provincial Strategic Plan, improved service delivery to citizens, and expanded access to citizens, businesses, and other government and strategic entities. Over the past three years, the Department’s focus has gradually shifted to embrace a citizen centric approach in the way we do our work, always striving to make decisions and implement interventions that will have the best possible impact on citizens. This "citizen-obsessed" approach is the golden thread that runs through our planning for the 2023/24 financial year. A key example of the Department’s determination to put citizens first is the expansion of the WCG eCentres. The intended impact of the project is to increase the access to information via the internet, provide digital skills development opportunities and connecting citizens to the world of opportunities that the internet brings. An exciting innovation in this space is the implementation of two mobile eCentres to reach those underserviced deep rural sites where it is not feasible to establish a brick and mortar facility, and to create a footprint in the City of Cape Town Metro area with a specific focus on the 11 provincial crime hotspot areas. A significant investment will be made to ensure the WCG communicates to the citizens in a way that creates hope for a better future by building greater trust between citizens and the WCG. It will focus on creating a better understanding of the WCGs interventions in respect of finding alternative and sustainable energy solutions for the Province and creating an environment where citizens can feel safe and secure. Perception surveys will assist the WCG to be more agile in how it responds to the needs of citizens. Another key focus area is the reconfiguration of the Provincial Training Institute which will encompass changing the shape and format of the Institute to become an innovation hub with a refreshed curriculum that responds to the WCGs capability requirements. The reconfiguration of the Institute will further seek to enable greater collaboration with partners and stakeholders, provide modernised and customised learning delivery methods, and improved aesthetics and digital infra-structure. These interventions will support the Provincial Strategic Plan by contributing to inculcating a citizen-centric culture, enabling innovation for impact and talent and staff development. The creation of a futures planning capability in the WCG in collaboration with the Provincial Treasury will be another exciting development. The aim with this intervention is to create strategic foresight capacity in the WCG to ensure that service delivery needs can be anticipated and consequently planned and budgeted for. The Premier provided a clear vision for the Province and his guidance and leadership shaped the Department’s strategic direction and the development of this plan. This Annual Performance Plan (APP) is the product of a joint effort of the Department’s Execu tive Committee and included

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DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024