WCG DoTP APP 2023/2024

• Continuous elevation of the business and operating model in line with local context, industry trends and global imperatives.

The PDO as a responsive operating model will further strengthen service delivery through:

• Embedding the role of DotP as a central coordinator of data producers, users and suppliers in driving a common purpose towards building a WCG data ecosystem that is supported with data policy and legislation. • Continuing the reporting reform journey, in collaboration with Provincial Treasury, that delivers integrated quarterly performance data (financial/non-financial) towards an annual WCG performance report card and incrementally building a master performance dataset of WCG performance data. • Adopting Responsive Evidence Services (RES) beyond only evaluations in collaboration with research partners that are externally funded. South Africa is currently experiencing severe loadshedding, which is likely to continue for some time. The Department of the Premier has received funding to make a decisive contribution to the WCG Energy effort. The Core Energy Team based in the Department of the Premier has identified several projects for implementation including a Demand Side Management Programme (communication campaigns, energy saving campaigns, promotions of the use of alternate energy systems for SMMEs, and the use of energy efficient products and services by the public); emergency loadshedding packs for indigent households; and a load management system pilot to assist in managing the peak. The Directorate: International Relations will support efforts to market and promote growth opportunities within the province by utilising/establishing strategic partnerships to achieve these objectives, whether at an international, national, sub-national or local level. In this regard, a particularly strong emphasis would be placed on opportunities that may arise under the African Continental Free Trade Area Agreement (AfCFTA). Through the initiatives in Programme 3 (People Management) the department will continue to support the Refresh initiative to bring a strategic focus on the catalytic development interventions in relation to mobility and infrastructure development. The Department supports this initiative through policy and strategy support, organisational design, change management, communication interventions, people management practices and legal services to ensure that the two new departments are institutionally well designed and commissioned to optimally fulfil their mandates. In line with its core functions and particular roles, the Department is driving an intervention to design and implement a model aimed at determining the capabilities required per mandatory/functional area, conduct as-is analysis and determine the capability gaps. The outcome of applying the model will be to provide management information that will provide a capability picture of the WCG and where the priorities are that must be addressed to enable improved service delivery to citizens. The accelerated pace of digitalisation in the private sector since the COVID-19 pandemic have exponentially escalated our citizens’ demand for convenience of online services and access to connectivity. In response to this increased demand the Branch e-Innovation (Programme 4) will continue to expand the footprint of its public WiFi hotspots, increase the number of WCG eCentres and strengthen our broadband services to remote communities. This citizen-driven demand has resulted in departments stepping up its digitalisation efforts, requiring the Branch e-Innovation to facilitate the development of a significant number of new applications and enhancements. With more services being moved to the digital platforms and

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DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024