WCG DoTP APP 2023/2024

DIAGRAM 7: Location of WCG eCentres

DIAGRAM 8: WCG eCentres monthly user sessions

The map below depicts the scope of the services that the department provides across the province, primarily through the provision of ICT services to government sites and the public. The department has the largest service footprint of all WCG departments as it provides services to all WCG facilities and to certain municipal buildings, such as libraries, Thusong Centres and WCG eCentres. The department connects and provides ICT services to more than 28 000 corporate and health service users, as well as connectivity to close to 1.2 million learners in schools.

DIAGRAM 9: The DotP ICT footprint across the Western Cape

TABLE 2: ICT service delivery sites

The Service Delivery Index (SDI) is a quantitative measurement tool that paints a holistic picture of how the WCG is performing in relation to service delivery. A key data source for informing the SDI is the Citizens Perception Survey, as the latter links citizens’ feedback with government services and community outcomes. The SDI pilot was successfully concluded and shifted into implementation stage. The WCG Citizen Perception Survey is now becoming an annual tracking study measuring government service delivery.

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DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024