WCG DoTP APP 2023/2024

• Strengthen the governance of the WCG data ecosystem;

• Utilise the learnings and data derived from the Service Delivery Index results; and

• Establish Open Data as a Service through the WC Data Portal.

ii.

Technology as a transversal enabler

In the technology space, the following interventions will be upscaled for greater impact:

1. Expanding c itizens’ access to ICTs, Connectivity and Digital Skills training

2. Increasing our c itizens’ access to services and information

3. Expanding connectivity through the WCG Broadband Service

4. Strengthening our ICT Governance, particularly as it relates to strengthening the WCGs cyber security posture given the global risk posed by cyber crime. A key departmental initiative to find internal budget efficiencies is in the Branch e-Innovation where in-sourcing of own resources will be pursued in favour of using more expensive external resources as was the case with Chief Network Technologists. This model will now be broadened to focus on Business Analysts. The table below outlines the contribution and support of technology interventions to the provincial key priorities.

TABLE 1: Technology as a transversal enabler of key priorities

INTERVENTION

ENABLING ROLE

JOBS

SAFETY

WELLBEING

Expanding Citizens’ Access to ICTs, Connectivity and Digital Skills training

• Skills development • Access to the internet enables access to services and opportunities • Improved communications with and amongst stakeholder groups, e.g. Neighbourhood Watches • Enhancing telehealth services • Increased number of digital services to citizens • Ease of access to government services at time convenient to citizens • Fostering economic activity

X X

X X

X X

X

X

Increasing our Citizens’ access to services and information

X X

X X

X X X

X

Expanding Connectivity through the WCG Broadband Service

• Connected facilities with improved services and service levels

X

X

X

Establishing the WCG Data Portal as the authoritative single point of truth (SPOT)

• Improved decision making and planning in respect of priority areas through data and dashboards • Economic and academic opportunities through open data • Safety enhancement through open data

X

X

X

Establish Open Data as a Service through the WCG Data Portal

X

X

X

The WCG Capacity Model

The WCG Capacity Model will be given further impetus as outlined earlier and is one of the key enabling interventions to ensure that a citizen-centric culture is institutionalised in the WCG. To achieve the vision of the PTI to be reconfigured into a world-leading hub for public sector learning, development and innovation, significant progress was made with the development of a

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DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024