WCG DoTP APP 2023/2024

For an organisation’s brand to instil trust in its customers, it requires a supportive culture underpinned by a concomitant value set. This requires alignment between the values of the organisation and its engaged employees whose behaviour need to reflect the brand of the WCG resulting in positive citizen experiences - a sense of optimism - and worth when interacting with the WCG.

“Our aspiration is that the way of working will be improved through the implementation of the culture initiatives and the citizen’s experience will be enhanced”

The culture programme seeks to bind together employee engagement, enabled employees and leadership, the Health and Wellness Programme, a citizen-centric competency framework and person-job fit in a coherent capacity model that will ensure enhanced citizen experiences of government.

Over the medium term, the transversal culture programme will focus on:

1. Embedding values in business practices and behaviours

2. Broad values-based leadership and team development

3. Culture measurement through, amongst others, Barret Survey results and participating in employee engagement surveys

4. Transversal culture reflections, learning and coaching.

A Culture Bootcamp has already commenced in the Department of the Premier and will be rolled out across the WCG. The focus on employee wellness will intensify through entering a new Employee Health and Wellness contract in partnership with the Department of Health. Another intervention will focus on sustaining values conversations across WCG so that they may be kept alive and top of mind. A Citizen-Centric Competency Framework will be finalised and embedded in people management practices. Agreeing on technical competencies for occupational groups will enable skills assessment and development. One of the key interventions that will showcase how innovation and culture can contribute to greater impact for citizens is the department’s initiative to reconfigure the Provincial Training Institute (PTI) into a Provincial Learning and Innovation Centre offering citizen-centric learning opportunities, and a space for generating innovative service delivery solutions. The vision is that the PTI should be a world-leading hub for public sector learning, development and innovation – a public sector campus, connected to universities, that is a thinking space and a place of constructive experimentation. Opportunities for conversations and ideation among the WCG Innovation Network starting with bilateral engagements with existing partners will be increased. Research will be conducted focusing on innovation indicators to better reflect change and impact. The above set of interventions will require close cooperation and reliance on the data and technology stream to achieve the outputs. Data and Technology are deemed to be enablers that run across the three provincial strategic priorities – growth for jobs, safety, and wellbeing. The aim is to increase the use of and access to quality data for better decision-making, while the Digital Transformation Plan has four outcomes: digitally empowered and informed citizens, digitally empowered and informed employees, optimised and integrated service to WCG citizens, connected government and sound ICT governance.

In the technology space, the following interventions are planned:

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DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024