WCG DoTP APP 2023/2024

Indicator number

4.5.3

Indicator title

Number of prioritised WCG citizen-facing services or service channels digitalised

Short definition

Number of services or service channels digitalised towards service delivery improvement for the citizens

Purpose

This indicator measures the number of services that are transformed to improve service delivery to our citizens in line with the goals of the Digital Transformation plan. These services to be digitalised includes those digital transformation initiatives delivered for client departments

Key Beneficiaries

Citizens of the province

Source of data

User Acceptance report

Data limitations

None

Assumptions

Funding availability

Means of verification

Systems implemented and available.

Method of calculation

Count

Calculation type

☐ Cumulative Year-end

☒ Cumulative Year-to-date

☐ Non-cumulative

☒ Quarterly

Reporting cycle

☐ Bi-annually

☐ Annually ☐ Biennially

Desired performance

☒ Higher than target

☐ On target

☐ Lower than target

Type of indicator

Is this a Service Delivery Indicator? ☒ YES ☐ NO If yes, confirm the priority area(s) that the deliverable(s) measured through this indicator will improve (multiple

selections can also be made): ☒ Citizen needs ☐ Reliability

☐ Responsiveness

☐ Integrity

Is this a Demand Driven Indicator? ☐ YES ☒ NO

Is this a Standardised Indicator? ☐ YES ☒ NO

Spatial Location of indicator

Number of locations: ☒ Single Location

☐ Multiple Locations

Extent: ☒ Provincial ☐ District ☐ Local Municipality ☐ Ward ☐ Address Detail/Address/ Coordinates: <…..> For multiple delivery locations, will this be shared in the Annual Operational Plan (AOP) ☐ YES ☐ NO

Indicator responsibility

CD: Transversal Application Services

Spatial Transformation

N/A

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DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024