WCG DoTP APP 2023/2024

☒ Quarterly

Reporting cycle

☐ Bi-annually

☐ Annually ☐ Biennially

Desired performance

☒ Higher than target

☐ On target

☐ Lower than target

Type of indicator

Is this a Service Delivery Indicator? ☐ YES ☒ NO If yes, confirm the priority area(s) that the deliverable(s) measured through this indicator will improve (multiple

selections can also be made): ☐ Citizen needs ☐ Reliability

☐ Responsiveness

☐ Integrity

Is this a Demand Driven Indicator? ☒ YES ☐ NO

Is this a Standardised Indicator? ☐ YES ☒ NO

Spatial Location of indicator

Number of locations: ☒ Single Location

☐ Multiple Locations

Extent: ☒ Provincial ☐ District ☐ Local Municipality ☐ Ward ☐ Address Detail/Address/ Coordinates: <…..> For multiple delivery locations, will this be shared in the Annual Operational Plan (AOP) ☐ YES ☐ NO

Indicator responsibility

CD GITO Management Services

Spatial Transformation

Spatial transformation priorities: Description of spatial impact: <…..>

Disaggregation of beneficiaries - Human Rights Groups

☐ Target for women ☐ Target for youth ☐ Target for people with disabilities ☐ Target for older persons ☒ None of the above

Provincial Strategic Implementation Plan (PSIP)

☐ Jobs

☐ Safety

☐ Wellbeing

☒ Innovation, Culture and Governance

☐ None of the above

State of disaster

☐ YES

☒ NO

Implementation Data (Key deliverables measured)

As per Programme Business/Operational Plans

Indicator number

4.3.3

Indicator title

Average turnaround time in days for finalising IT Service Desk requests

Short definition

This indicator refers to the average turnaround time in days to finalise requests reported to the IT Service Desk by users across all departments.

Purpose

It measures the services provided by the IT Service Desk in order to provide efficient problem and incident management to resolve problems, issues and service requests reported by users. It contributes to improved ICT services provided to the Western Cape Government

Key Beneficiaries

The Executive, Provincial Top Management, WCG employees

166

DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024