WCG DoTP APP 2023/2024

State of disaster

☐ YES

☒ NO

Implementation Data (Key deliverables measured)

As per Programme Business/Operational Plans

Indicator number

4.3.2

Average percentage network uptime maintained

Indicator title

This indicator refers to the average percentage network uptime and availability maintained over the year for a 24-hour x 7 per week day service. Uptime is the amount of time when the network is available for users to utilise. Note: The measurement of required uptime excludes scheduled down-time for maintenance It measures the reliability and availability of the Wide Area Network (WAN) infrastructure, in order to provide better connectivity to systems and applications across the Western Cape Government. This contributes to improved ICT services provided to the WCG

Short definition

Purpose

The Executive, Provincial Top Management, WCG employees

Key Beneficiaries

In-house system (Network infrastructure reports)

Source of data

Availability and accuracy of information from both internal reports and reports from the State Information Technology Agency.

Data limitations

Services providers meet their contractual obligations and submit reports in a timely manner

Assumptions

Manual

Means of verification

Numerator: Total number of hours uptime required less the amount of hours that the Wide Area Network was down unscheduled. Denominator: Total number of hours uptime required over 24 hours x 7 days per week over a financial year. The downtime caused by Eskom load shedding will not affect the denominator but will be taken off the numerator. Data collected will be calculated on an annual basis and aggregated on a quarterly and annually basis as reflected in the table below: Percentage: numerator/denominator x 100 as reflected for the monthly calculation as follows: Monthly calculation: 31 days x 24 hours in a day = 744 Hours Total no. hours for the month: 744 Less scheduled downtime for the month: 0.0 Less unscheduled downtime for the month: Uptime for the month: 744 Percentage uptime for the: 100% Monthly average percentages will be aggregated per quarter and annually for the 12 months of the financial year. The calculations for this indicator exclude any disruptions resulting from continued load shedding by Eskom

Method of calculation

M

M

M

M

M

M

M

M

M

M

M

M

Average for Quarter 1 Apr – Jun 2023

Average for Quarter 2 Jul – Sep 2023

Average for Quarter 3 Oct – Dec 2023

Average for Quarter 4 Jan – Mar 2024

Average for the Financial Year (Apr 2023 – Mar 2024)

Percentage: numerator/denominator x 100 as reflected for the monthly calculation as follows: Monthly calculation: 31 days x 24 hours in a day = 744 Hours Total no. hours for the month: 744 Less scheduled downtime for the month: 0.0 Uptime for the month: 744 Percentage uptime for the month: 100% Monthly average percentages will be aggregated per quarter and annually for the 12 months of the financial year. The calculations for this indicator exclude any disruptions resulting from continued load shedding by Eskom

Calculation type

☐ Cumulative Year-end ☐ Cumulative Year-to-date ☒ Non-cumulative

165

DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024