WCG DoTP APP 2023/2024

Indicator responsibility

CD: Strategic ICT Service

Spatial Transformation

None

Disaggregation of beneficiaries - Human Rights Groups

☐ Target for women ☐ Target for youth ☐ Target for people with disabilities ☐ Target for older persons ☒ None of the above

Provincial Strategic Implementation Plan (PSIP)

☐ Jobs

☐ Safety

☐ Wellbeing

☐ Innovation, Culture and Governance

☒ None of the above

State of disaster

☐ YES

☒ NO

Implementation Data (Key deliverables measured)

As per Programme Business/Operational Plans

SUB-PROGRAMME 4.3: GITO MANAGEMENT SERVICES

Indicator number

4.3.1

Indicator title

Average percentage systems uptime maintained

Short definition

This indicator refers to the average percentage systems uptime and availability maintained over the year for a 24 hour x 7 day per week service. Uptime is defined as time when systems are available for users to utilise. Note: The measurement of required uptime and availability excludes scheduled down-time for maintenance It measures the reliability and availability of systems and applications used across the Western Cape Government which underpin, support and enable service delivery by departments. It contributes to improved ICT services provided to the WCG

Purpose

Key Beneficiaries

The Executive, Provincial Top Management, WCG employees

Source of data

Systems of the Ce-I.

Data limitations

Availability and accuracy of information from both internal reports and reports from the State Information Technology Agency

Assumptions

Services providers meet their contractual obligations and submit reports in a timely manner

Means of verification

Manual

Method of calculation

Numerator: Total number of hours uptime required minus the number of hours that systems were down unscheduled. Denominator: Total number of hours uptime required over 24 hours x 7 days per week over a financial year. The downtime caused by Eskom load shedding will not affect the denominator but will be taken off the numerator. Data collected will be calculated on a monthly basis and aggregated on a quarterly and an annual basis as reflected in the table below: Percentage: numerator/denominator x 100 as reflected for the monthly calculation as follows: Monthly calculation: 31 days x 24 hours in a day = 744 hours Total no. hours for the month: 744

Less scheduled downtime for the month: 0.0 Less unscheduled downtime for the month: 0.0 Required uptime for the month: 744

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DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024