WCG DoTP APP 2023/2024

☒ Quarterly

Reporting cycle

☐ Bi-annually

☐ Annually ☐ Biennially

Desired performance

☐ Higher than target

☒ On target

☐ Lower than target

Type of indicator

Is this a Service Delivery Indicator? ☒ YES ☐ NO If yes, confirm the priority area(s) that the deliverable(s) measured through this indicator will improve (multiple

selections can also be made): ☒ Citizen needs ☐ Reliability

☒ Responsiveness

☐ Integrity

Is this a Demand Driven Indicator? ☒ YES ☐ NO

Is this a Standardised Indicator? ☐ YES ☒ NO

Spatial Location of indicator

Note: these are digital channels, so the location is regarded as “available everywhere” Number of locations: ☒ Single Location ☐ Multiple Locations Extent: ☒ Provincial ☐ District ☐ Local Municipality ☐ Ward ☐ Address Detail/Address/ Coordinates: <…..> For multiple delivery locations, will this be shared in the Annual Operational Plan (AOP) ☐ YES ☐ NO

Indicator responsibility

Director: eG4C

Spatial Transformation

Digital channels are available everywhere

Disaggregation of beneficiaries - Human Rights Groups

☐ Target for women ☐ Target for youth ☐ Target for people with disabilities ☐ Target for older persons ☒ None of the above

Provincial Strategic Implementation Plan (PSIP)

☒ Jobs

☒ Safety

☒ Wellbeing

☒ Innovation, Culture and Governance

☐ None of the above

State of disaster

☐ YES ☒ NO If yes, provide a description of the identified disaster: <…..>

Implementation Data (Key deliverables measured)

As per Programme Business/Operational Plans

Indicator number

4.2.2

Indicator title

Total number of WCG eCentres managed

Short definition

The total number of existing WCG eCentres that are managed by WCG. Centre/s may be temporarily closed for repairs, security concerns, lockdown regulations or similar reasons.

Purpose

To measure the number of WCG eCentres throughout the province

Key Beneficiaries

Citizens of the Province and beyond

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DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024