WCG DoTP APP 2023/2024

Spatial Location of indicator

Number of locations: ☒ Single Location

☐ Multiple Locations

Extent: ☒ Provincial ☐ District ☐ Local Municipality ☐ Ward ☐ Address Detail/Address/ Coordinates: <…..> For multiple delivery locations, will this be shared in the Annual Operational Plan (AOP) ☐ YES ☐ NO

Indicator responsibility

Programme Manager

Spatial Transformation

N/A

Disaggregation of beneficiaries - Human Rights Groups

☐ Target for women ☐ Target for youth ☐ Target for people with disabilities ☐ Target for older persons ☒ None of the above

Provincial Strategic Implementation Plan (PSIP)

☐ Jobs

☐ Safety

☐ Wellbeing

☒ Innovation, Culture and Governance

☐ None of the above

State of disaster

☐ YES ☒ NO If yes, provide a description of the identified disaster: <…..>

Implementation Data (Key deliverables measured)

As per Programme Business/Operational Plans

SUB-PROGRAMME 4.2: STRATEGIC ICT SERVICES

Indicator number

4.2.1

Indicator title

Number of WCG digital channels through which citizens actively engage government

Short definition

Number of channels through which citizens engage with the WCG Contact Centre. Includes e.g. mail, fax as these are digitised. Excludes intranet/MyGov which are not citizen facing.

Purpose

To measure the number of digital channels through which citizens actively engage government

Key Beneficiaries

Citizens of the Province and beyond

Source of data

• eG4C Dashboard Spreadsheet • Tab: e-G4C Dashboard (Channels) • Row: 26 (subject to changes in the Dashboard)

Data limitations

None

Assumptions

None

Means of verification

Recounting and confirming

Method of calculation

Physical counting of active digital channels

Calculation type

☐ Cumulative Year-end ☒ Cumulative Year-to-date ☐ Non-cumulative

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DOTP ANNUAL PERFORMANCE PLAN FOR 2023/2024